SEBI-mandated

Grievance redressal

We take investor concerns seriously. This page lists every channel you have to raise an issue, with response-time commitments at each level.

Need help? Start with support

For general questions, account access, or anything that isn’t working the way you expect, email our support team — we’ll help you sort it before it ever needs a formal grievance.

Email info@soonicornventures.com

Reach our internal grievance officer

For any issue with the platform, your KYC, a commitment, an agreement, a drawdown, a payment, units, distributions, or a portfolio company.

Name: Ms. Neha Rathore
Email: legal@soonicornventures.com
Phone: +91 70230 93155
Response SLA: 21 days for first response, 30 days for resolution

Escalate to the Trustee

If your complaint is not resolved at Step 1, write to the Trustee. The Trustee is independent of the Investment Manager and exists to safeguard contributors’ interests.

Trustee: MITCON Credentia Trusteeship Services Limited
Email: Sonali@soonicornventures.com

Step 3 · Escalate to SEBI via SCORES

If you remain unsatisfied after Step 2, file a complaint on SCORES — SEBI’s Complaint Redress System. SEBI tracks SLAs and pushes registered entities to respond. You’ll be asked for our SEBI registration number: IN/AIF1/23-24/1338.

File on SCORES ↗

Online dispute resolution — SmartODR

Per SEBI’s 2023 framework, you can refer the dispute to SmartODR — a unified ODR mechanism that connects investors with neutral mediators / arbitrators.

Go to SmartODR ↗

Audit trail

Every complaint we receive is logged with timestamp, complainant identity, complaint text, decision, and resolution date. Our internal log is available to SEBI on request and is retained for 7 years per AIF rules.